All package are processed from our warehouse in China is generally done within 2-9 business days, but allow for up to 2 weeks (3 if it is during sale or peak season). The product is generally shipped within 5-15 days for the Americas, Australia or Asia and 7-21 for EU. However, due to the unpredictability of customs/logistics/unexpected circumstances these times can be extended to an indefinite time frame.
OH 2x is not responsible for orders after being shipped. This is an agreement you must oblige to regardless of your countries consumer rights since consumer protection does not hold on an international standpoint. Any lost or damaged packages must be retrieved or compensated through China Post. We are happy to help the customer contact them on our end. If the package requires pick-up it is the customer's responsibility to retrieve it. If the package address was filled out incorrectly the buyer is responsible for any losses that may occur. In the instance, a package is sent back to us the customer has the option to have it re-shipped at their expense. If an address is one that we are unable to ship to we will contact the customer and they have 7 days to provide a new one, we will await the customers decisions for 2 week, but penalties may apply afterwards.
Sale Rules: For sales please allow for an additional 3-7 days on top all time frames
If an order needs to be cancelled or changed please contact us within 12 hours, but during sales, cancellations are not possible. After 12 hours all sales are final. We do not allow size exchanges, please look at our size chart carefully or contact us for a size recommendation.
We will only accept a refund if the item was damaged prior to shipping. However, we have a quality control team in place that ensures a products quality. In the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 7 days or you may not be eligible for a refund.
Sale Rules: For sales there will be no refunds regardless of the, but your order can be adjusted if done within 12 hours